Claims and insurance are inseparable. After all, insurance arose from, and is justified by the need to eliminate or mitigate damage from an adverse event — a claim.
In simple terms, the “moment of truth” in the insurance world happens when a claim is made. Until a claim happens, the insured has merely purchased a promise and an expectation; an assurance that, if a given event takes place and certain requisites are met, the insurer will, against receipt of a premium, pay out a given amount. When a claim arises, insurance as a protective mechanism comes into its own as the necessity, efficacy and benefits to damage mitigation are recognised and life is able to return to normal.
- General Principles
- The Claims Process
- Case Study
- Appendix: Iconic Claims
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